Electronic Communication Etiquette for Business

ETQ-1.2

Communication is an important part of any workplace. It can affect the efficiency and accuracy of operations, workplace morale, and the company’s reputation with clients and the public. Employees must be able to communicate clearly, effectively, and professionally with coworkers, clients and the surrounding community. Learners who successfully complete this course should be able to recognize the importance of proper communication, identify best practices when using email, and identify best practices when using other electronic communication methods.