Successful Guest Service Techniques

HSP-2.2

Hospitality is a service industry, and providing excellent service to guests is the most important part of the job. Cornell University’s Center for Hospitality Research estimates that there are 5,000 interactions between employees and guests every day in a moderate-sized hotel. Employees on the front lines will deal with guests many times every day, but even staff in behind-the-scenes roles will have to deal with guests once in a while, and their actions will affect the level of service even when they have no contact with a guest. This course will help employees in the hospitality, food service, and guest services industries identify successful guest services techniques and how to incorporate them into their daily routine.