Customer Violence in the Retail Environment

RET-9.2

The Occupational Safety and Health Administration (OSHA) estimates nearly 2 million workers are involved in a violent incident at work in any given year. These incidents can range anywhere from verbal abuse to life-threatening physical attacks. This course is designed to help employees understand how to identify and respond to the types of violence they might encounter on the job. After successfully completing this course, the learner should know how to identify and properly handle shoplifters, robbers, abusive customers, and other workplace violence risks. This course is designed for all retail and grocery employees and features examples and scenarios unique to the retail environment. This course is presented in English and Spanish.