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Click on the Join button on our website and complete the online form. Our team will verify your school and position and assign your account within 48 hours through the school’s secured installation.

School set-up must be requested by a school or district administrator. Our team will confirm the school credentials, establish the school installation, and set up appropriate administrators within the installation. 

Administrators have access to the entire school installation. They are the only ones that can import an entire school roster into the installation and can confirm teacher accounts. Administrator accounts can also review reporting across the school via shared tests. Teacher accounts control their individual account including questions, tests, roster set up, virtual classroom settings, and exam delivery. Teacher accounts own the tests they create within their account. 

Yes, full BrightShift functionality is available on both iOS and Android mobile devices.

BrightShift allows each school administrator to update their account including custom logos, colors, and fonts. Your students will see your customized account when they login.

On the sign in page, click the forgot password link. You will be asked to enter your username and answer your password recovery question.  Type a new password in the top box, confirm it in the second box then click the Change Password button.  If you do not remember your username, please contact Customer Service at [email protected] for assistance.

From any screen, click on the Account link on the top right side, enter your old password, enter a new password, confirm the new password then click the Change Password button.

An administrator or instructor is only able to change their username during initial account setup. A student is only able to change their username the very first time they register (with the roster key).

Click on the Logout button near the bottom of the navigation panel on the left side of the screen. This will log you out of your current session and take you back to the login screen.

Contact Customer Service at [email protected] for assistance.

The Account button is located at the top right hand corner of the screen. Account settings are accessible from every screen.

Contact Customer Service at [email protected] for assistance.

A proctored exam is when you assign a specific test to a roster that has a specific start and end time, time duration, and will be monitored for cheating.

No, you can assign another teacher/adminiator to proctor your exam or you can directly start your exam and therefore will be the proctor for that exam.

Another teacher or administrator within your school installations can be assigned as a proctor. They will need to review the proctor policy and accept before they will be assigned as a proctor to a specific exam.

You can assign a user with a proctor role user profile to a specific test. Once they are assigned as a proctor, they are the only user that will be able to launch that test

BrightShift has been used for 15+ years to administer a test to students using workstations. You can use our platform to assign the test to students sitting in your classroom. Use the exam delivery to monitor process, cheating, time, and status.

Once you have assigned an exam to a roster, the students can access that test from anywhere. You can have 10 students taking the test in your classroom while 10 more are taking the exam from home. All 20 students status will be shown within the dashboard.

For all students taking the exam virtually they must first check in via video conference. Our Virtual Classroom can be used, or you can use another system if you prefer. Once the student has been visually inspected and approved, the teacher can then unlock the test. The student will continue to be on video conference as they take the test.

BrightShift costs $250 a year per educator with an unlimited roster size. No hidden fees or charges.

Nope. Our listed subscription price is all you have to pay to begin creating powerful tests and delivering exams.

Your license lasts one year from date of purchase.

Your account dashboard will show you account status and expiration date. Our account team will contact you when your license is set to expire within 60 days, 30 days, 10 days, and on the last day.

Contact your sales representative. They will help you process payments to renew your account.

Your account will be frozen but your content is stored for one year. If you establish your account again within that year period, you will have access to your account as if you never left.

BrightShift is sold at a per teacher licence, with no student roster limits. Each teacher account is connected to a school and district, but we do not mandate school or district based programs for a teacher to use our platform.

We established this platform for educators, but we also understand its potential for application in business. If a company is interested in using our platform we can discuss their objectives and develop a custom option.

Please contact our support team at [email protected] and provide details of where in the platform you experienced or saw the issue. Thank you for letting us know and helping us improve BrightShift!

Contact us at [email protected] and tell us what features could serve you better. We’re happy to take suggestions!

We do not currently have an active customer service or help desk. If you have any questions or need support, please contact us at [email protected].

We do not currently have an active customer service or help desk. If you have any questions or need support, please contact us at [email protected].

Yes, please see our guides and video tutorials here. Help items are also available within your account login.

Yes. We designed BrightShift with many features and you can use each one as much or as little as you want.

BrightShift was designed to provide an enhanced assessment tool and secured virtual collaboration. We are not a Learning Management System and we encourage you to continue to use your LMS. Assessments, virtual classrooms, and exams can be scheduled and communicated through your LMS, but students will login into our secured platform to access those elements. 

You can import any Google Quiz directly into BrightShift. All assignments can be linked within Google Classroom and will direct students to login into BrightShift for assignments, virtual classrooms, and exams.

Grades for all assignments and exams can be exported as a .CSV file and will easily import directly into your grading system.

Unlike other virtual conferencing and classroom competitors who make money from your information when using their services, we don’t collect or sell data.

BrightShift doesn’t track emails, personal data, identifiable data, physical addresses, social security numbers, or phone numbers. It’s all about attendance and grades, just like a real classroom. Our platform only needs first names, last names and a state or student ID number.

BrightShift is built and hosted in the United States. All our traffic stays in the country. We store what little user data we have across different servers so you get all the benefits of cloud functionality, scalability, and redundancy.

BrightShift is appropriate for learners of all ages but targeted to any educator teaching students from Middle School up through Post-Secondary and into the Professional Workspace.

Each student must have a roster key to access the platform. The students cannot sign up directly or request access. A teacher creates a roster for the class, which is connected to the student’s name or student ID (based on how the Administrator set up the school roster). The system then creates a roster key for each student on the roster.

The teacher must provide the roster key directly to the student for the initial sign in. Once signed in the student will create a username and password. BrightShift does not store email addresses within the system, nor will it send an email to the student at any time.

No. Student roster keys do not expire.

No personal information for students is stored within BrightShift. The school administration establishes the initial roster for the platform which can be a student’s name and ID or simply the student’s ID. That is the only information that is stored, no contact information, emails or additional information.

Each student can access an assignment that has been published for their roster. They can access, review, and take that assignment based on settings defined by the teacher. Students can also join a virtual classroom if assigned to their roster. They can take an exam again if it was assigned to their roster. There is no direct communication between students or between students and teachers within this platform.

Users are individuals registered for and using BrightShift. They are either educators or students.

A user role is a role an educator or student user is given in BrightShift to perform certain functions.

Proctors can be assigned to the system and to specific tests. They will be allowed to officially unlock a test when a proctored test is required.

Series are a way to organize your tests and rosters, as each test and roster must be aligned to a series. You can run a report that will show performance by rosters within the series.

Subjects are a collection of tests. Organize your tests by subject for easy sorting and filtering. When creating a test, each must be assigned a subject. This functionality allows you to see how many tests you have created by subject.

Categories are a collection of questions. Organize your questions by category for easy sorting and filtering. When creating questions, each must be assigned to a category. This functionality allows you to see how many questions you have created by category. The platform also provides Category Performance Reporting, which shows what percentage of items in each category that were answered correctly.

As much as your roster allows.

Click the microphone button by the user’s image or video thumbnail to toggle mute.

The virtual classroom offers teachers the option to turn the camera on (or off) from their laptop. It also allows the teacher to switch to any external camera that is connected to their computer. You can show your virtual class a camera set up over your lab, what you are writing using an elmo projector, or really any other type of camera that is connected to our computer.

Yes, the teacher has the ability to share their entire screen or a specific browser tab with their class.