Use the resources below to learn more about the BrightShift Platform.


FAQs on Registration Process Learn More  

My Account

FAQs for managing your account Learn More  

Exam Delivery

FAQs for the exam delivery process Learn More  


FAQs for the cost of the platform Learn More  

Getting Help

FAQs for more in-depth customer support Learn More  


FAQs for integrating use of the platform Learn More  


FAQs for reporting needs Learn More  


FAQs for account security Learn More  


FAQs for student use Learn More  


FAQs for common terms on the platform Learn More  

Virtual Classroom

FAQs for virtual classroom features Learn More  


How do I register for an account?

Click on the Join button on our website and complete the online form. Our team will verify your school and position and assign your account within 48 hours through the school’s secured installation.

How do I register my school?

School set-up must be requested by a school or district administrator. Our team will confirm the school credentials, establish the school installation, and set up appropriate administrators within the installation. 


What is the difference between an administrator account and a teacher account?

Administrators have access to the entire school installation. They are the only ones that can import an entire school roster into the installation and can confirm teacher accounts. Administrator accounts can also review reporting across the school via shared tests. Teacher accounts control their individual account including questions, tests, roster set up, virtual classroom settings, and exam delivery. Teacher accounts own the tests they create within their account. 


My Account

Can I access BrightShift on mobile?

Yes, full BrightShift functionality is available on both iOS and Android mobile devices.


Can I customize my BrightShift theme?

BrightShift allows each school administrator to update their account including custom logos, colors, and fonts. Your students will see your customized account when they login.


I forgot my password. How do I reset it?

On the sign in page, click the forgot password link. You will be asked to enter your username and answer your password recovery question.  Type a new password in the top box, confirm it in the second box then click the Change Password button.  If you do not remember your username, please contact Customer Service at [email protected] for assistance.

How do I change my password?

From any screen, click on the Account link on the top right side, enter your old password, enter a new password, confirm the new password then click the Change Password button.

How do I change my username?

An administrator or instructor is only able to change their username during initial account setup. A student is only able to change their username the very first time they register (with the roster key).

How do I log out?

Click on the Logout button near the bottom of the navigation panel on the left side of the screen. This will log you out of your current session and take you back to the login screen.

Where are my account settings?

The Account button is located at the top right hand corner of the screen. Account settings are accessible from every screen.

How do I delete my account?

Contact Customer Service at [email protected] for assistance.

Exam Delivery

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What is a proctored exam?

A proctored exam is when you assign a specific test to a roster that has a specific start and end time, time duration, and will be monitored for cheating.

Do I need to have a proctor for all my exams?

No, you can assign another teacher/adminiator to proctor your exam or you can directly start your exam and therefore will be the proctor for that exam.

Who is allowed to be a proctor?

Another teacher or administrator within your school installations can be assigned as a proctor. They will need to review the proctor policy and accept before they will be assigned as a proctor to a specific exam.

How do I assign a proctor for one of my assessments?

You can assign a user with a proctor role user profile to a specific test. Once they are assigned as a proctor, they are the only user that will be able to launch that test

Can I give students a test through BrightShift while in my classroom?

BrightShift has been used for 15+ years to administer a test to students using workstations. You can use our platform to assign the test to students sitting in your classroom. Use the exam delivery to monitor process, cheating, time, and status.

Can I use the Exam Deliver to administer a test to students in my class and at home?

Once you have assigned an exam to a roster, the students can access that test from anywhere. You can have 10 students taking the test in your classroom while 10 more are taking the exam from home. All 20 students status will be shown within the dashboard.

How do you monitor students taking the exam virtually?

For all students taking the exam virtually they must first check in via video conference. Our Virtual Classroom can be used, or you can use another system if you prefer. Once the student has been visually inspected and approved, the teacher can then unlock the test. The student will continue to be on video conference as they take the test.


How much does BrightShift cost?

BrightShift costs $250 a year per educator with an unlimited roster size. No hidden fees or charges.

Are there any hidden fees?

Nope. Our listed subscription price is all you have to pay to begin creating powerful tests and delivering exams.

How long does my license last?

Your license lasts one year from date of purchase.

How do I know if my license will expire?

Your account dashboard will show you account status and expiration date. Our account team will contact you when your license is set to expire within 60 days, 30 days, 10 days, and on the last day.

How do I renew my account?

Contact your sales representative. They will help you process payments to renew your account.

What happens if my account expires?

Your account will be frozen but your content is stored for one year. If you establish your account again within that year period, you will have access to your account as if you never left.

Do you offer BrightShift for schools?

BrightShift is sold at a per teacher licence, with no student roster limits. Each teacher account is connected to a school and district, but we do not mandate school or district based programs for a teacher to use our platform.

Do you offer BrightShift for enterprises?

We established this platform for educators, but we also understand its potential for application in business. If a company is interested in using our platform we can discuss their objectives and develop a custom option.

Getting Help

I noticed a bug or typo on the platform. What do I do?

Please contact our support team at [email protected] and provide details of where in the platform you experienced or saw the issue. Thank you for letting us know and helping us improve BrightShift!

I have an idea or suggestion for a feature. What do I do?

Contact us at [email protected] and tell us what features could serve you better. We’re happy to take suggestions!

Who do I contact if I have questions?

We do not currently have an active customer service or help desk. If you have any questions or need support, please contact us at [email protected].

Does BrightShift have live customer service or an official help desk?

We do not currently have an active customer service or help desk. If you have any questions or need support, please contact us at [email protected].

Are there any tutorials?

Yes, please see our guides and video tutorials here. Help items are also available within your account login.


Can I still use BrightShift if I already have Moodle, Canvas, or Blackboard?

Yes. We designed BrightShift with many features and you can use each one as much or as little as you want.

How do I connect BrightShift to my current online learning platform?

BrightShift was designed to provide an enhanced assessment tool and secured virtual collaboration. We are not a Learning Management System and we encourage you to continue to use your LMS. Assessments, virtual classrooms, and exams can be scheduled and communicated through your LMS, but students will login into our secured platform to access those elements. 


Does BrightShift integrate with Google Classroom?

You can import any Google Quiz directly into BrightShift. All assignments can be linked within Google Classroom and will direct students to login into BrightShift for assignments, virtual classrooms, and exams.

Does BrightShift integrate with grading systems (Powerschool, Gradebook, etc)?

Grades for all assignments and exams can be exported as a .CSV file and will easily import directly into your grading system.


Is my personal information shared?

Unlike other virtual conferencing and classroom competitors who make money from your information when using their services, we don’t collect or sell data.

Does BrightShift track what I do online?

BrightShift doesn’t track emails, personal data, identifiable data, physical addresses, social security numbers, or phone numbers. It’s all about attendance and grades, just like a real classroom. Our platform only needs first names, last names and a state or student ID number.

Where was BrightShift built and hosted?

BrightShift is built and hosted in the United States. All our traffic stays in the country. We store what little user data we have across different servers so you get all the benefits of cloud functionality, scalability, and redundancy.


What age of learners is BrightShift appropriate for?

BrightShift is appropriate for learners of all ages but targeted to any educator teaching students from Middle School up through Post-Secondary and into the Professional Workspace.

How does a student access BrightShift?

Each student must have a roster key to access the platform. The students cannot sign up directly or request access. A teacher creates a roster for the class, which is connected to the student’s name or student ID (based on how the Administrator set up the school roster). The system then creates a roster key for each student on the roster.

How do students receive a roster key?

The teacher must provide the roster key directly to the student for the initial sign in. Once signed in the student will create a username and password. BrightShift does not store email addresses within the system, nor will it send an email to the student at any time.

Does the roster key expire?

No. Student roster keys do not expire.

What student information do you share?

No personal information for students is stored within BrightShift. The school administration establishes the initial roster for the platform which can be a student’s name and ID or simply the student’s ID. That is the only information that is stored, no contact information, emails or additional information.

What do students have access to?

Each student can access an assignment that has been published for their roster. They can access, review, and take that assignment based on settings defined by the teacher. Students can also join a virtual classroom if assigned to their roster. They can take an exam again if it was assigned to their roster. There is no direct communication between students or between students and teachers within this platform.


What is a user?

Users are individuals registered for and using BrightShift. They are either educators or students.

What is a user role?

A user role is a role an educator or student user is given in BrightShift to perform certain functions.

What is a proctor?

Proctors can be assigned to the system and to specific tests. They will be allowed to officially unlock a test when a proctored test is required.


What is a series?

Series are a way to organize your tests and rosters, as each test and roster must be aligned to a series. You can run a report that will show performance by rosters within the series.

What is a subject?

Subjects are a collection of tests. Organize your tests by subject for easy sorting and filtering. When creating a test, each must be assigned a subject. This functionality allows you to see how many tests you have created by subject.


What is a category?

Categories are a collection of questions. Organize your questions by category for easy sorting and filtering. When creating questions, each must be assigned to a category. This functionality allows you to see how many questions you have created by category. The platform also provides Category Performance Reporting, which shows what percentage of items in each category that were answered correctly.

Virtual Classroom

How many users can enter a virtual conference?

As much as your roster allows.

How do I mute a user?

Click the microphone button by the user’s image or video thumbnail to toggle mute.

What camera options does the Virtual Classroom offer?

The virtual classroom offers teachers the option to turn the camera on (or off) from their laptop. It also allows the teacher to switch to any external camera that is connected to their computer. You can show your virtual class a camera set up over your lab, what you are writing using an elmo projector, or really any other type of camera that is connected to our computer.

Can you share your screen with Virtual Classroom?

Yes, the teacher has the ability to share their entire screen or a specific browser tab with their class.

Administrator Setup

Quick Start Guide: Site Administrator Learn More  

Proctor Guide

Proctor’s Quick Start Guide Learn More  

Instructor Guide

Quick Start Guide: Instructor Learn More  

LAUSD Training Aid

LAUSD Training Aid Learn More  

Clever Training Aid

Clever User Training Aid Learn More  

Standard User Guide

Standard User Guide Learn More  

Joining A Virtual Classroom


Essay Questions


Adding A Series


Adding Tables to Questions


Content Panels and Inserting Videos


Creating and Publishing a Test


Creating Questions


Inserting Images into Questions


Previewing Questions


Roster Performance Report


Sharing a Test


Taking a Remotely Proctored Test


The Scoring Service


Using Content Shared by Another Instructor


Using the Code Editor Question Type


Using the Fill In the Blank Question Type


Using the Math and Chemistry Types


Using your Virtual Classroom Instructor


Adding Students to a Roster


Adding a Roster


Assigning Tests


Remotely Proctor a Test


Viewing Test Results


Programming Professor

Trying to help students learn to code but feel limited by today’s software options?

Use BrightShift’s code editor to provide in-line comments and feedback. You can use code with syntax recognition, highlighting, and autocomplete to enhance your teaching.


CTE Instructor

Struggling to translate hands-on technical training to your students in the classroom or through distance learning?

Use BrightShift’s multi camera feature to direct cameras at your workstation and provide live instruction.

Science Teacher

Need to build and efficiently grade exams that represent the vast knowledge of your field of study?

Create a challenging exam in BrightShift with over a dozen question types and use the responsive scoring system to see where students are struggling by subject, topic, or question.


Looking for a better way to proctor exams in-class or online?

Engage students with identity confirmation, video monitoring, and active tab tracking. Use BrightShift’s educator dashboard to check for suspicious activity and get alerts.

English Teacher

Want to encourage strong essay writing and content comprehension?

Provide accessible rubrics in BrightShift so students can understand how they’re being graded and what writing standards they must meet.


Need to create and distribute complex district reports?

Streamline your reporting through BrightShift by setting standards and using analytics to better understand where students need help and which departments could benefit from more support.